Prabha Dahal
"Your dreams don't work unless you do"
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering around two and a half years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Work Experience
2017-08 to 2019-12
- Updated customer accounts and system database with latest details to supprt accuracy and efficiencyin future interactions.
- Communicated with customers to assess and address individual needs, providing timely and quality support via telephones systems.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Conferred with customers about concerns with automobiles or services resolve problems and drive sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high quality service.
- Compiled customer feedback and recommended service delivery improvements to management.
- Managed all the paper works required for the delivery of vehicles.
Sales Receptionist
Kantipur Auto Link Pvt. Ltd, Birtamod - 1, Jhapa
Education
2017-11-current
Bachelor in Business Studies
Providence College Of Management - Birtamod-1, Jhapa